Returns & Exchanges
At Sea-Gull Official Shop, we stand by the precision of our timepieces and offer a 30-day return policy for items in their original, unworn condition. If you are not completely satisfied with your purchase, we are committed to ensuring a seamless return or exchange process.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization.
Prepare the Package
Securely pack the watch in its original Sea-Gull presentation box, including all protective films, tags, manuals, and warranty cards.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.
Inspection and Refund
Once our horologists verify the condition of the timepiece, your refund will be processed to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing