Frequently Asked Questions
Everything you need to know about your Sea-Gull timepiece and shopping experience.
Are the watches sold here authentic Sea-Gull timepieces?
Yes, this is the Sea-Gull Official Shop. All watches are 100% authentic, featuring genuine in-house movements and come with an official manufacturer's warranty and certificate of authenticity.
What is your international shipping policy?
We offer worldwide shipping via premium couriers like DHL and FedEx. Shipping times typically range from 5 to 10 business days depending on your location, and all orders are fully insured during transit.
How long is the warranty period for Sea-Gull watches?
Every timepiece purchased from our official store comes with a 2-year international warranty covering manufacturing defects and movement issues. Please retain your digital invoice for warranty claims.
What is your return and exchange policy?
We offer a 30-day return policy for unworn watches in their original packaging with all protective films intact. If you are not satisfied with your purchase, contact our support team to initiate a return or exchange.
How should I maintain my mechanical or automatic watch?
We recommend winding your manual watch daily at the same time and wearing your automatic watch frequently to maintain power reserve. Avoid strong magnetic fields and extreme shocks to ensure long-term accuracy.
Are Sea-Gull watches water-resistant?
Water resistance varies by model, ranging from 3ATM (splash-proof) to 20ATM (divers). Please check the specific product specifications on the product page before exposing your watch to water.